HP 972X Inkjet – HY Magenta, HP Pagewide Pro 452DW, Pagewide Pro 452DN, Pagewide Pro 477DN, Pagewide Pro 477DW, Pagewide Pro 552DW, Pagewide Pro 577DW, Pagewide Pro 577Z
Users of this supply who upgrade to the latest HP firmware may experience issues with cartridge recognition.
Please note the following:
– Firmware updates for these printers are prompted when a Wi-Fi connection is enabled.
– Cartridges ALREADY INSTALLED will continue to work even if the update is accepted.
– Once the firmware update has been accepted the printer will continue to function normally until a cartridge is replaced. On replacement, the cartridge will not be recognized and the printer will not function.
– This issue is industry-wide and GSS is actively working to update chips accordingly