Pricing And Privacy Policy:

All information gathered on this web site, is kept confidential. All orders will be accepted once credit card information , pricing and availability of merchandise is confirmed. Orders paid with personal checks will only be accepted and shipped once the check has cleared. This site does not hold, save or see any credit card or payment information as it is all entered at the PayPal site.

To allow for competitive unit price comparisons, all items are indicated in a single unit pricing arrangement. However where indicated some items ship in packages of multiple units and the number of units per package and cost per unit must be taken into consideration. CompatibleTonerGroup.com does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website. CompatibleTonerGroup.com acquires its product descriptions and packaging information from a third party source and does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website. If you have any doubts please contact our sales department and / or direct yourself to the manufacturer’s website directly to confirm the method and packaging of the item in question. CompatibleTonerGroup.com reserves the right to refuse orders placed using the single unit pricing of items which must be shipped and sold in bundles where indicated.

Shipping Policy:

All shipping charges are to be paid by the customer for all orders. Any exceptions where the weight of the order is beyond the normal standards imposed by the courier companies, bulk freight transport charges will be quoted to the customer for each order.

Returns Policy:

All products can be returned within 10 business days from the date on the invoice. All items being returned must be unused, unsealed, unopened and in their original packaging in a re-sellable condition. All returns must be approved by our returns department and assigned a return authorization number. All products being returned are shipped at the customers expense, a 20% restocking charge will also be applied. All returns sent back to CompatibleTonerGroup.com that do not follow the above criteria will be refused or sent back.

Defect Returns;

All defective product requests must indicated as such, accompanied with sample print copies and usage reports generated by printers to help us properly analyze the returns. Returns of spent supplies falsely returned as defective products will not be refunded and customers will be charged full shipping charges. All defective returns must be approved by our returns department and assigned a return authorization number. Customers with approved requests for defective returns or shipping errors will be sent prepaid shipping labels.

Any returns sent back to CompatibleTonerGroup.com that do not follow the above criteria will be refused and sent back.